Maintenance and IT Support Outsourcing

Our post-development service has one goal; to resolve any issues as quickly as possible. You'll have a dedicated team of engineers that focus solely on keeping you up and running at optimal efficiency. Our support professionals respond promptly and help you optimize your operations at any stage of software life cycle.

Software Maintenance

Our maintenance service includes:

  • Direct access to experienced engineers
  • Various service options including email, IM, or phone support
  • Guaranteed response time to all inquiries
  • Timely issue resolution

Key benefits:

  • Have exactly the right resources immediately available
  • Maximize uptime by having us resolve issues 24/7

IT Support Outsourcing

Bell Integrator is an IT consulting and managed IT services outsourcing company. Our IT support outsourcing services enable you to focus on your business and not worry about IT. With Bell Integrator, IT outsourcing will come off the agenda of your executive staff meetings. The information technology outsourcing services include:
  • 24x7 availability information technology outsourcing services
  • Multiple levels of support, with escalation
    • Contact Center
    • Customer support
    • System configuration, maintenance
    • Bug fixes
  • Support for third-party systems
  • IT consulting services outsourcing

Support Scheme

  • Support Level 1: Call Center, Helpdesk
  • Support Level 2: Technical support provided wherever the Customer's systems are implemented
  • Support Level 3: Support of the designed code