Unix/Linux

We offer dedicated on-site or remote administration of your Linux/UNIX operating systems (OS) environments. Our experienced, certified engineers will make sure you get premium quality support, including:

• Installation
• Configuration
• Performance monitoring
• Troubleshooting services

Wintel

We have extensive experience in managing and maintaining Windows, VMware and Citrix environments on a variety of distributed server platforms and technologies. Our services cover:

• OS administration and engineering
• Add-on system support for directory services (Active Directory)
• Add-on system support for virtualization infrastructure

Datacenter management

We provide a full range of services for your datacenters to improve agility, flexibility, reliability and reduce TCO:

• Data Center Commissioning
• Services and Maintenance
• Internal Colocation Client Services
• Floor Management
• Capacity Planning
• Environmental Management

Backup

We provide proactive monitoring and management services to protect your data and increase value of your storage investments:

• 24x7 monitoring
• Real time incident remediation
• Storage vendor management
• Capacity and upgrade planning

Database

We deliver full lifecycle maintenance and support of your database. Our team of database administrators provides you with 24х7 quality database support and assistance. Our services include:

• Database monitoring and alerting
• Hotline support
• Proactive Database Performance Tuning
• Full environmental documentation

Middleware

We have the expertise, assets and tools to integrate middleware into your IT infrastructure and to implement service management:

• Middleware support operations
• Integration and automation
• Middleware performance and capacity management
• Middleware security management
• Middleware consolidation and transformation

Service Desk

Leveraging broad global coverage, we offer multilingual Service Desk services. We provide multiple levels of support, with escalation:

• Contact Center
• Customer support
• System configuration, maintenance
• Bug fixes
• First level Support

Managed Security Services

We build, set up and implement 24x7 security infrastructure. Our services comprise:

• Security device management and monitoring
• Vulnerability management
• Information security and management
• User access and management